Please contact our customer service department who are always happy to help with any query. Email support@portiathelabel.com and we will get back to you as soon as we can.

Once you've clicked 'Place Order' at checkout, we are unable to make any changes to your order.
This includes:

• Cancelling or refunding your order
• Altering the item or size
• Adding or removing items
• Changing the shipping method
• In some instances, updating the delivery or billing address

Orders are processed right away to ensure timely delivery.

I think my address is wrong on my order?

If you enter an incorrect address at checkout, please contact us as soon as possible. If your order hasn't shipped yet, we will intercept and update the address for you.

Once the order has shipped, we can't make changes from our end. However, you may be able to adjust your delivery preferences by contacting the courier directly.

If your order can't be delivered, the courier will return it to us and you will receive an automatic refund once we receive the parcel back at our warehouse. You can track your order for updates.

If your order hasn't shipped yet, wait for your tracking email so you can provide the courier with the tracking number to potentially make changes.

If your order has already shipped, contact the courier directly as soon as possible for assistance.

Please note: If the incorrect address is provided and the order is delivered or lost at that address, we cannot be held accountable to offer a refund or replacement.

Please note that all orders are final and cannot be canceled or amended once placed. If you'd like to initiate a return, please refer to our Return Policy for further details.

Please check your email as an order confirmation will be sent through to you with your order details. If you have not received your order confirmation, please contact support@portiathelabel.com and we will provide further assistance with your order process.

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty'. This is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your country's specific regulations.

If you do have to pay Customs Duty, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world.

Please note that items must be returned within 30 days for a store credit. All returns must meet the criteria noted in our Returns Policy.